Privacy Policy

1. Introduction

Welcome to Hetal Novelty ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our store located at Shop 19, Tech Park Commercial Hub, Gachibowli Main Road, Hyderabad, Telangana 500032, or when you interact with our website and digital platforms.

By accessing our services, providing your personal information to us, or using our website, you agree to the terms outlined in this Privacy Policy. If you do not agree with the terms of this policy, please discontinue use of our services and refrain from submitting your personal information.

2. Information We Collect

We collect various types of information in connection with the services we provide. The categories of personal information we may collect include:

2.1 Information You Provide Directly

• Contact Information: Your name, email address, phone number, and mailing or delivery address.
• Order Information: Product details, personalization requests, gift messages, and payment information.
• Account Information: Username, password, and profile details if you create an account with us.
• Communication Data: Messages, queries, feedback, and any correspondence you send us through forms, email, or other channels.
• Preferences: Your product preferences, wishlist items, and gifting interests shared with us.

2.2 Information Collected Automatically

• Device Information: IP address, browser type, operating system, and device identifiers.
• Usage Data: Pages visited, time spent on our website, links clicked, and navigation patterns.
• Location Data: General geographic location derived from your IP address.
• Cookie Data: Information stored via cookies and similar tracking technologies.

2.3 Information from Third Parties

We may receive information about you from third-party sources such as social media platforms (if you interact with our social pages), payment processors, and logistics partners for order fulfillment purposes.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfill your orders, including personalization and delivery of products.
• To communicate with you about your orders, inquiries, and customer service requests.
• To send transactional messages such as order confirmations, shipping notifications, and payment receipts.
• To send promotional communications, offers, updates, and newsletters (with your consent).
• To improve our products, services, website, and overall customer experience.
• To analyze usage trends and gather demographic information for business planning.
• To prevent fraudulent transactions and ensure the security of our systems.
• To comply with legal obligations and enforce our terms and policies.
• To personalize your experience and provide tailored product recommendations.

4. Information Sharing & Disclosure

We do not sell, trade, or rent your personal information to third parties for their independent marketing purposes. We may share your information in the following limited circumstances:

4.1 Service Providers

We may share your data with trusted third-party service providers who assist us in operating our business, including payment processors (Razorpay, Paytm), logistics and shipping companies, email service providers, and website hosting services. These parties are contractually obligated to keep your information confidential and use it only for the specific services they provide to us.

4.2 Legal Requirements

We may disclose your information when required by law, court order, or governmental authority, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you of any such change via email or prominent notice on our website.

5. Notification and Communication Consent

Our communications are sent through My Inbox Media ® channels including SMS, Email, OBD (Outbound Dialling), Google RCS, and WhatsApp. By engaging with our services and providing your contact information, you consent to receive such communications. You have the right to withdraw your consent at any time by contacting us using the details provided below.

6. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience on our website. Cookies are small text files stored on your device that help us recognize returning visitors and remember your preferences.

Types of Cookies We Use:

• Essential Cookies: Necessary for the basic functioning of our website, such as shopping cart functionality and user session management.
• Analytics Cookies: Used to understand how visitors interact with our website, helping us improve user experience (e.g., Google Analytics).
• Marketing Cookies: Used to track visitors across websites to enable more relevant advertising and retargeting campaigns.
• Preference Cookies: Remember your settings and preferences such as language, region, and display options.

You can control and manage cookies through your browser settings. However, disabling certain cookies may impact the functionality of our website. Most browsers allow you to refuse or delete cookies through their settings menu.

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• SSL/TLS encryption for all data transmitted between your browser and our servers.
• Secure payment processing through PCI-DSS compliant payment gateways.
• Regular security audits and vulnerability assessments.
• Access controls ensuring only authorized personnel can access personal data.
• Regular staff training on data privacy and security best practices.

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

8. Your Privacy Rights

Under applicable data protection laws, you have certain rights regarding your personal information:

• Right to Access: You have the right to request a copy of the personal information we hold about you.
• Right to Rectification: You may request correction of inaccurate or incomplete personal data.
• Right to Erasure: In certain circumstances, you may request deletion of your personal data ("right to be forgotten").
• Right to Restrict Processing: You may request restriction of processing of your personal data.
• Right to Data Portability: You may request transfer of your data to another service provider in a structured format.
• Right to Object: You may object to processing of your personal data for marketing or profiling purposes.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time without affecting prior processing.

To exercise any of these rights, please contact us at info@hetalnovelty.shop or call us at +91 97178 13579. We will respond to your request within 30 days.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Order and transaction records are retained for a minimum of 7 years for accounting and legal compliance purposes.
• Customer account data is retained for the duration of your account plus 2 years following account deletion.
• Marketing opt-in records are retained until you withdraw consent plus 3 years.
• Inquiry and correspondence records are retained for 2 years from the date of last interaction.

After the applicable retention period, we securely delete or anonymize your personal data.

10. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at info@hetalnovelty.shop so we can delete such information from our records.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes by:

• Posting the updated policy on our website with a revised "Last Updated" date.
• Sending a notification to your registered email address for material changes.
• Displaying a prominent notice on our website or in-store.

Your continued use of our services after such notifications constitutes your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us through any of the following channels: